Patient Advice & Liaison Service (PALS)

If you have a concern about the care you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below. However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help to resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.   

We do ask that you seek resolution through PALS first.

The service is based at the main entrance to the hospital and offers a face to face consultation and drop-in service 09:30am-4:30pm Monday, Tuesday, Thursday, Friday and 13:30-4:40pm on Wednesday.

The service aims to:

• help resolve problems and concerns that you or your relatives or carers may have
• provide confidential, on-the-spot advice, support and information
• listen to your concerns, suggestions, queries and compliments to learn what we get right, what we get wrong and what could be improved
• guide you through the different services available within the NHS.

The team can also put you in touch with other people who may be able to help you, and give you details of groups or organisations, such as voluntary organisations, community groups or independent advocacy services.

Whoever you ask to look into your concerns will do their best to sort out the problem as quickly as possible, and they will ensure that any information about you is kept strictly confidential.

Are you the patient? If not you will need to get the consent of the person on whose behalf you are making this enquiry

Enquiry Form

Note: Questions marked by * are mandatory

*This is a mandatory field. Patient's first name

*This is a mandatory field. Patient's family name

Your name if you are enquiring on behalf of someone else

*This is a mandatory field. Date of birth of patient concerned

*This is a mandatory field. Your mobile or other phone

*This is a mandatory field. Please provide your email address

Phone number of patient if they require us to contact them directly

*This is a mandatory field. NHS or hospital number of patient this enquiry is about

*This is a mandatory field. Service or location where care received

*This is a mandatory field. Please enter details of your enquiry

*This is a mandatory field. Is the patient a veteran, veteran family member, or reservist?

Please Select An Option VeteranVeteran family memberReservistPrefer not to sayNo